GJW Accounting wants your business. We have a seven point pledge to you.
1. We will return your phone calls promptly.
Most importantly, we realize that we are working for you, without you we have nothing. We are entering into a symbiotic relationship, if you have lost opportunities, or worse fail, our business suffers as well in the form of lost revenue from you as well as bad word of mouth. As such, when you have a need or concern, we have to be there for you. Business happens in real time, it does no good if we aren't here for you when you need us. Our goal is if we are with another client when you need us we will contact with you within an hour.
2. Upfront Pricing
How many things do you purchase without any idea how much it will cost? Accounting and tax services should be no different. If we aren't able to come up with an accurate quote we will give you a price ceiling for our services and we will do everything possible to come in under that ceiling.
3. No Surprise Last Minute Tax Bills
For the most part, people get their year-end tax documents the end of January. Grant always wondered why when he would turn in his documents to his accountant in mid to late February often times he would not hear from his accountant again usually until days before April 15th. There were even a few years where he was expected to write a sizable check for taxes due with little or no notice. Our pledge to you is that we will do tax returns on a first come first serve basis. We also pledge that if we realize that there will be a drastic change in the amount of taxes due from the previous year, we will alert you to that as soon as possible.
4. You can't do that!
How many times have you heard an accountant say that? There are times when you can't do something, there are other times when you can do it, but you just have to do it in another way. Sometimes you have to get creative, legally. Maybe you can do that, if you do it this way. A great example of that is the home office deduction for S-corps. Many accountant's do not want to venture into that territory because they believe it is an audit target for the IRS. Even if that is true, it is an accountants job to fight for your deductions, if it is legal for you to take those deductions, not say something to discourage you from taking what is legally yours.
5. Non-Technical Language
The tax codes are largely written by attorneys, and the rules of accounting are written by accountants and to some extent attorneys as well. We have the background and training to figure out what the regulations and laws actually mean. Does that mean we are better or superior? No, it just means we have different training. Not many people would ask an accountant to add an electrical outlet to their kitchen, because they don't have the training necessary to do so.
Accountants are not expected to know how to wire a three way switch, decorate cupcakes, or even machine tools, so we will not expect you to know that the consequences of selling a piece equipment could trigger a depreciation recapture.
6. We have to ask you questions.
We have to know how your circumstances have changed. A great example of this is a change in a family member's health, let's say that a family member was involved in a car accident and needs constant treatment for muscle tightening. You decided to buy an indoor whirlpool during the year for therapeutic reasons for the injured family member. That whirlpool could be tax deductible, but if we don't know about it, we can't help you find out if it is deductible. The tax code is very complex and broad, but one advantage of that is that we might be able to save you some tax dollars. Our goal is to touch base with our clients towards the end of the year, to find out if there are any changes that might have some tax benefit associated with them.
7. Getting the bill for the quick question you called about and were feeling unfulfilled with the answer you received.
We aren't going to lie, GJW Accounting wants to make money too, and after all we are a business. However, we want to make money while we are helping you make even more money, not just nickel and dime you for every billable hour we can squeeze out of you. We take the position that we would rather have you make a right decision then wonder if it is worth it to call us about a financial question you have. As a rule of thumb, we will not charge you for a quick question in regards to your individual tax returns. If we think that a charge is warranted, we will inform you during the call.
Accountants are trained in accounting. Grant is also trained in accounting, but before that he ran a business that was hyper competitive and truly realizes the importance of customer service. As individual clients you may feel that your accountant is not fully on your side or cares about your needs. We were formed on the premise that we will be here for you every time all the time. At GJW Accountants, every client is treated as if they are our best client.
We hope you give us an opportunity to prove ourselves.
If you like what you have read, contact us for a free consultation.